1. Communicating with Client acquisition teams, Managers & relevant stakeholders to identify training needs

2. Design content & develop training programs (in house/outsourced) for existing employees (All levels)

3. Train New Joiners on IndiaMart product & processes

4. Coordinate with SMEs, Admin, HR, business stakeholders for smooth functioning of training

5. Facilitate sessions on products, processes and skills

6. Design & share monthly training calendar

7. Track and report completion of training sessions

8. Publish monthly/quarterly training reports

9. Deliver training updates to the business

10. Revise and update the content when required

11. Assess instructional quality / impact and determine the impact of training on employee skills

12. Gather & report feedback from trainers & trainees

13. Host train the trainer for SMEs

14. Travel to branches (if applicable) and conduct training programs

15. Research & recommend new training methods (eLearning/gamification)