Role & responsibilities

• Responsible to ensure seamless experience for BV clients and other BV offices in the coordination process by supporting the Project coordinators in the activities.
• Assisting in sourcing Auditors (Team Lead / Team Members) as per Accreditation requirements, coordinate with Auditors/other BV offices as needed via email, calls or chat under supervision of senior/project coordinator
• Handling BV production tool to update details i.e. RFA requests, Audit scheduling, man-day planning, report issuance & assist invoicing though pending actions report
• Effectively monitor the mailbox for emails to ensure communication protocols, timeliness and quality requirements are met
• Monitor the Generic mailbox for new requests. Acknowledge the emails, create folders and assign as per process defined
• Search CVs from BV Production tool (Siebel) to respond to requests for inspections and requests as received from the BV CO / PO, identify Auditors with adequate competence.
• Ensure Auditor competencies are matching with the request (Scheduling Rule)
• Escalate issues, deviations and non-compliance to Team Lead.
• Follow up for pending actions as per extracts taken from BV tools
• Format report where applicable as requested by senior/project coordinator.

Update and publish dashboards for operations and business KPIs

• Update and publish dashboards for operations and business KPIs

Preferred candidate profile

Bachelor in Engineering , B.Com , BBM, BBA with 3-4 years experience in Global Shared services industry managing multiple stakeholders in Global environment

Preferred: Advanced certification in a relevant discipline (e.g., Lean, Six Sigma certification)

Experience:

3-5 years of experience in data analysis, business intelligence, or a related field

› Strong understanding of leading practices and experience of Data / Voice processes

› Exposure to dealing with international clients

› Experience in administrative operations of back-office processes and / or experience with Enterprise tools Skills & Qualities

› An intrinsic Task Master able to work in a fast-paced environment with ever-increasing project loads.

Preferred: Experience In Scheduling / Planning the audits / Inspection.

SKILLS & QUALITIES

› Strong problem-solving and critical thinking skills

› Excellent communication and presentation skills to effectively convey insights to stakeholders

› Ability to collaborate cross-functionally and work effectively in a team environment

› Keen business acumen and understanding of operational processes and challenges

› Adaptability and willingness to learn new tools and techniques