Role & responsibilities

• Assist customers with flight bookings, cancellations, rescheduling, and other travel-related inquiries.
• Handle both chat and call interactions to provide real-time support and resolutions.
• Troubleshoot customer issues efficiently and ensure customer satisfaction.
• Maintain records of customer interactions, feedback, and issues in the system.
• Ensure compliance with company and airline policies.

Preferred candidate profile

• Prior experience in an airline process or customer service role in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks

Perks and benefits

• 5-day working schedule, with weekends off.
• Day shift for work-life balance.
• Office location in Noida, Sector 63 near metro station offering a comfortable and collaborative work environment.