Job Title: Customer Care Executive

Language: Hindi & English

Shift: General shift & Rotational Shift

General (Morning 7.00 AM to 4.00 PM, 8:00 to 5.00 PM, 9:00 to 6: 00 PM)

Rotational Shift: 7:00 AM to 4.00 PM, 1.00 PM to 10.00 PM, 10.00 PM to 7 :00 AM)

Interview Location: Chennai (Guindy )

Work Location : Chennai ( OMR )

Job Summary:

• Provide service of Inbound calls for roadside assistance and other service requests such as a vehicle that wont start; flat tire; keys locked inside a car; vehicle out of gas; vehicle in an accident.

• Probe to identify the need of the customer based on vehicle situation

• Provide safe facilities to customer

• Dispatch a service provider to assist the customer.

• Provide status updates to customers. Knowledge/Skills/Abilities:

• Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

• Self-disciplined to manage own schedule and adhere to it.
• Ability to utilize multiple computer programs at the same time.
• Exhibit professional, courteous, and friendly behavior.

Qualifications:

• High school diploma or equivalent with Fresher& 6 Months 2 year of experience

• Able to speak and read English fluently

• Excellent interpersonal skills

• Ability to multi-task, prioritize, and manage time effectively

• Basic Excel Knowledge

Regards

Lissy Mariya

HR | 91503 90121